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Posted on June 28, 2016 at 2:25 PM by Todd McGee
A year ago on January 1, the NCACC Governmental Risk Pools kicked off an additional loss control service – the Human Resources Legal Helpline –designed to give members access to legal advice from attorneys experienced in employment law in an effort to assist with basic, time-sensitive employment issues. The primary goal is to avoid potential HR missteps and unnecessary litigation.
In reviewing the number and types of issues fielded by the HR Helpline, it was interesting to note the wide range of questions addressed.. A total of 41 calls were returned to 17 different county pool members, representing a 25 percent county member utilization. Eighty-three percent of calls came from HR Directors followed by 15 percent from County Managers and two percent from other county staff, including the County Attorney.
Here is a simple matrix outlining the type of HR issue addressed:
Type of HR Issue Addressed
Total % of All Cases
Average Time to Resolve Issue
Americans With Disabilities Act
Family Medical Leave Act
Various Disciplinary Actions
Termination of Employment
Wage and Hour Issues
These percentages are estimates as some calls encompassed two or more types of issues. The average time from original contact to resolution was 1.8 days, which we believe is an exceptional response time when you consider how difficult it can be to get legal advice quickly.
To review, examples of when the Helpline can be utilized include:
It is important to note that the HR Helpline is limited in scope and not intended to replace any of the services afforded by statutory/local legal counsel, HR departments, or HR consulting firms. You will still need to consult with your own legal counsel or other contracted HR professionals for the following instances or similar circumstances:
The NCACC Governmental Risk Pools Board of Trustees and management staff believe that services such as the HR Helpline, provided at no additional cost to pool members, will lead to lower employment liability losses, which will help diminish the need to increase renewal rates.
It also underscores one of the many favorable differences when comparing the Pools to risk management services provided through a standard insurance carrier. In the 10 years preceding implementation of the HR Helpline, the Liability & Property Risk Pool averaged 10 employment liability claims in a 12-month period. During the HR Helpline’s first year, that number dropped to 3. If this trend continues, we are on track for continued success.